Q: Will people be able to figure out what is in the package?

No, absolutely not. Your package will come in a discreet box with no mention whatsoever of what is inside.

When will my card be billed
All orders placed before 5pm EST are processed overnight by the card processing company and are received the next morning at the distributor. UPS Red overnight and UPS Blue orders are processed first and are usually shipped the day they are received, as long as the items are in stock. The out of stock items are forwarded to the secondary distributor for processing the following day and are usually shipped that day. As you can see, orders are not shipped the day the order is taken. Also, since we use 5 distributors, we do not know the availability of all items on a given day. However, since we have access to the supply of 5 distributors, we are able to fill almost every order and are seldom truly out of stock on a given item.

2257 compliance statement
Sextoysupreme does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adult product box covers have been produced by other studios or other manufacturers.

Sextoysupreme. is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent.

All information is secure
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly.

Delivery man and neighbors will not know
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.

How to order at wholesale prices
If you are a business looking to make purchases in bulk, please email sextoysupreme@support.com or call

Out of stock items
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered. Occasionally items are ordered but go out of stock before they can be shipped.
Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.

We do not have a physical store to visit
We are a web based business based out of the Boston MA area and do not have any physical store fronts. We ship world wide and have an extensive warehouse system to fulfill your order.

Package has been tampered with
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)

Product shipped, but still hasn't arrived
If you have your invoice number, you can track your order online.

By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.

If contacting the shipping company does not help, contact us.